State Farm® Insurance Agent Melody Johnson

"I have been a customer of this agency for over 20 plus years. Over the years, they have helped me with all of my insurance needs. However, I do have a favorite in their office, Joann is phenomenal when it comes to providing excellent customer service and always one call away when I need her assistance. Building relationships are very important and they have done just that. I appreciate them to the fullest! Thank you so much Joann for your assistance today!"

"I am overly pleased with MS Joann. She has been such a great help to me. Anytime I call she is there helping with anything I need in a split second. Joann is on point and always there. I never have to wait for help!! Thank you Joann for all your help and never Making me feel like a number!!!"

"The ladies that work here are very helpful and go the extra mile to help you with anything that they can."

"I've been with State Farm over 30 years. I have 6 vehicles and my home insurance with them. When I call I don't get the help I need. Joann is rude and don't like for you to ask questions. I was hung up on and I called her back and she said it was my phone. My insurance has never been reviewed to see how they can help me. I 've never missed a payment. I thought the agent is supposed to work for you. I asked for a call back from Melody like I always do. Maybe she will call me back."

"What a great business."

"Mona and Joann were very helpful and always answer service questions promptly."

"My experience with State Farm has been one of the easiest processes that I've had to deal with. Joann or Mona are the most knowledgeable agents and are more than happy to answer any questions you may have and help in any way they can. I have been a customer with State Farm for many years and have never had a problem. Thank you ladies for making the experience pleasurable!"

"Great service, Agent and team"

"Devantae was wonderful. Great service and saved me some money"

"Melody Johnson and her team are all excellent. I have gotten the best service from all of the team. Super nice and very professional. I highly recommend this agent and her awesome team to assist you with your insurance needs. Lana Hester"

"I am so glad I chose this agency. The office manager Mona is so knowledgeable and eager to help. Best experience I’ve had when dealing with insurance. Thank you for making it an easy transition!"

"Best experience I’ve had dealing with insurance. Joann was so helpful and understanding!! Highly recommend!!"

"I really hate to do this, but unfortunately, my experience has been far from satisfactory. The main issue seems to be a serious lack of knowledge, effective communication and professionalism from the staff, particularly Kaylee E. Wilkinson. She is often unhelpful and unclear, however, because she filters the phone lines, I have been unable to speak with Melody directly. On several occasions, I found myself waiting for simple answers, only to receive incomplete or incorrect information. It's clear she lacks the knowledge necessary to assist customers effectively, which leads to frustration and delays. The professionalism expected in this customer service environment is simply missing from Kaylee. On one occasion, when asking for clarity on my bill when noticing two bills were sent at once, her response was, “We did not have time to bill you.” This is completely unacceptable. I was forced to call corporate after my attempts to speak with Melody were repeatedly denied. Kaylee followed up my request to escalate by sending me a personal text message. I requested she no longer texts me and decided to email the Agency. Guess who responds to the email?? Yes, Kaylee. Kaylee was to suspend my policy due to a motor vehicle accident and failed to do so, thus forcing cancellation, which was clarified by calling the general Customer Service line. While I believe Melody may not be aware of the behaviors of her staff I hope this review brings some much-needed attention to the extreme situation. However, while Kaylee is there, I would not recommend this Agency. This incident has only further added undue stress to an already draining situation. **The image below validates Kaylee’s unprofessionalism via email, as she was upset I requested she no longer texts me. She responded to cease communication in response to requesting a new Agent.**"

"This agency does not answer the phone or return phone calls."

"When I initially started with this agent. The customer service was excellent. Unfortunately it is no longer that way. In the approximately 3 years I was with them I called maybe 5-6 times with a question. Now they only want to do business over text messaging. And will not promptly change your policy when asked. I submitted a change request in the middle of May. And still had to pay for my old policy because they didn’t submit the change. And when I called to ask the response was basically they didn’t care if I was a customer. And suggested I move to another agent. Hopefully they will figure out how to be good at customer service again.."

"The staff are very professional 👏 and helpful, always there to assist you."

"My State Farm Agent MR. JASON QUINN IN PEARL, MISSISSIPPI. NICE TO HAVE GREAT AGENT BETTER THAN MY LAST ONE"

"Great experince with State Farm for 30 years"

"My experience with Agent Kaylee Wilkinson was so refreshing and amazing. Ms. Wilkinson showed that she really cares and showed she was not just trying to sell a policy. Ms. Wilkinson was going door to door greeting and providing information regarding the different policy she may can offer. Ms Wilkinson was very knowledgeable and detailed about what she was offering. Every question that I asked she was able to answer without getting frustrated compared to other agents I've experienced before. Ms. Wilkinson left several cards with me and other businesses that are connected to my office and everyone seemed to share the same feelings about her. I highly recommend that you contact her if you are in need of insurance, she is the best that's I've ever encountered. Ms Wilkinson deserves to be in management in my opinion because of her knowledge and experience and how friendly and helpful she was. 5 Star rating 10/10 all around experience. Thank you again Ms Kaylee Wilkinson for providing me with such a pleasant experience."

"Great service wonderful people"

"State Farm is the way to go for any of your insurance needs and I personally recommend Melody’s branch. She has a great staff that is very dependable and knowledgeable when it comes down to their profession. I have personally worked with Kaylee Wilkinson and she answered all my questions with no hesitation and she is very professional. Highly recommended 👍🏼"

"This is the best insurance company and people I have ever dealt with. I owe a big thanks to Kaylee and Melody For all their hard work and dedication and making sure I have what I need when it comes to insurance I would highly recommend getting a quote or transferring insurance. Ask for Kaylee"

"Great rates and great service. Kaylee is a great person for your service; she will answer any questions and find the best rate for you! Thanks State Farm!!"

"Melody and Kaylee have helped me tremendously. They are pleasant to work with and are very knowledgeable when it comes to my coverage. They have listened to me and bent over backwards to ensure I am covered for any possible scenario. I am grateful for the assistance they have provided me. I highly recommend them!"

"Very helpful and got me a lower quote than I had on my previous policy. Ask for Kaylee she’s super helpful!!"