State Farm® Insurance Agent Melody Johnson

"I am so glad I chose this agency. The office manager Mona is so knowledgeable and eager to help. Best experience I’ve had when dealing with insurance. Thank you for making it an easy transition!"

"Best experience I’ve had dealing with insurance. Joann was so helpful and understanding!! Highly recommend!!"

"I really hate to do this, but unfortunately, my experience has been far from satisfactory. The main issue seems to be a serious lack of knowledge, effective communication and professionalism from the staff, particularly Kaylee E. Wilkinson. She is often unhelpful and unclear, however, because she filters the phone lines, I have been unable to speak with Melody directly. On several occasions, I found myself waiting for simple answers, only to receive incomplete or incorrect information. It's clear she lacks the knowledge necessary to assist customers effectively, which leads to frustration and delays. The professionalism expected in this customer service environment is simply missing from Kaylee. On one occasion, when asking for clarity on my bill when noticing two bills were sent at once, her response was, “We did not have time to bill you.” This is completely unacceptable. I was forced to call corporate after my attempts to speak with Melody were repeatedly denied. Kaylee followed up my request to escalate by sending me a personal text message. I requested she no longer texts me and decided to email the Agency. Guess who responds to the email?? Yes, Kaylee. Kaylee was to suspend my policy due to a motor vehicle accident and failed to do so, thus forcing cancellation, which was clarified by calling the general Customer Service line. While I believe Melody may not be aware of the behaviors of her staff I hope this review brings some much-needed attention to the extreme situation. However, while Kaylee is there, I would not recommend this Agency. This incident has only further added undue stress to an already draining situation. **The image below validates Kaylee’s unprofessionalism via email, as she was upset I requested she no longer texts me. She responded to cease communication in response to requesting a new Agent.**"

"This agency does not answer the phone or return phone calls."

"When I initially started with this agent. The customer service was excellent. Unfortunately it is no longer that way. In the approximately 3 years I was with them I called maybe 5-6 times with a question. Now they only want to do business over text messaging. And will not promptly change your policy when asked. I submitted a change request in the middle of May. And still had to pay for my old policy because they didn’t submit the change. And when I called to ask the response was basically they didn’t care if I was a customer. And suggested I move to another agent. Hopefully they will figure out how to be good at customer service again.."

"The staff are very professional 👏 and helpful, always there to assist you."

"My State Farm Agent MR. JASON QUINN IN PEARL, MISSISSIPPI. NICE TO HAVE GREAT AGENT BETTER THAN MY LAST ONE"

"Melody Johnson and her team are all excellent. I have gotten the best service from all of the team. Super nice and very professional. I highly recommend this agent and her awesome team to assist you with your insurance needs. Lana Hester"

"Great experince with State Farm for 30 years"

"My experience with Agent Kaylee Wilkinson was so refreshing and amazing. Ms. Wilkinson showed that she really cares and showed she was not just trying to sell a policy. Ms. Wilkinson was going door to door greeting and providing information regarding the different policy she may can offer. Ms Wilkinson was very knowledgeable and detailed about what she was offering. Every question that I asked she was able to answer without getting frustrated compared to other agents I've experienced before. Ms. Wilkinson left several cards with me and other businesses that are connected to my office and everyone seemed to share the same feelings about her. I highly recommend that you contact her if you are in need of insurance, she is the best that's I've ever encountered. Ms Wilkinson deserves to be in management in my opinion because of her knowledge and experience and how friendly and helpful she was. 5 Star rating 10/10 all around experience. Thank you again Ms Kaylee Wilkinson for providing me with such a pleasant experience."

"Great service wonderful people"

"State Farm is the way to go for any of your insurance needs and I personally recommend Melody’s branch. She has a great staff that is very dependable and knowledgeable when it comes down to their profession. I have personally worked with Kaylee Wilkinson and she answered all my questions with no hesitation and she is very professional. Highly recommended 👍🏼"

"This is the best insurance company and people I have ever dealt with. I owe a big thanks to Kaylee and Melody For all their hard work and dedication and making sure I have what I need when it comes to insurance I would highly recommend getting a quote or transferring insurance. Ask for Kaylee"

"Great rates and great service. Kaylee is a great person for your service; she will answer any questions and find the best rate for you! Thanks State Farm!!"

"Melody and Kaylee have helped me tremendously. They are pleasant to work with and are very knowledgeable when it comes to my coverage. They have listened to me and bent over backwards to ensure I am covered for any possible scenario. I am grateful for the assistance they have provided me. I highly recommend them!"

"Very helpful and got me a lower quote than I had on my previous policy. Ask for Kaylee she’s super helpful!!"

"Quick and friendly service. The representative was so helpful!"

"Melody Johnson and her staff at State Farm are absolutely wonderful! Always there to assist and meet my every need, especially Kaylee Wilkerson! Kaylee continually answers any question or concern I may have. I will recommend them to everyone!"

"Service was fast and friendly, and they were able to expand to coverage of my home at a better rate. Thank you!"

"I personally recommend this insurance company! They've work hard to go above and beyond their services with my experience with them to get me good quotes. They have a nice and friendly staff and I personally recommend you speak with Kaylee she is very great at her job and very professional and makes everything easy from start to finish, and will answers any questions you have! Best insurance agency I've dealt with hands down!"

"Special thanks to Kaylee, she goes above and beyond to assist me and my family even off of the clock! Hands down, the best!"

"State Farm saved me a lot of money switching over from GEICO!!! I’ve been with GEICO for 16 years and now the agents here worked extremely hard to find me a better deal!!! Thanks you so much state farm!!!!"

"Very helpful"

"Will never recommend this company to anyone Based upon the way I got treated recently for attempting to file a valid roof claim. To hell with this company!!! Great rates for them so they can screw you when you go to file your claim and deny you benefits. USAA ALL THE WAY…."

"Awesome agency!!!! Definitely recommend!!!!!"